Local Guides World
Liyana Hussein
1 reviews on 1 places
MANAGER IS RUDE AND DISRESPECTFUL
So I called a few weeks ago to ask for quotes and book a venue tour. That call went well and I made notes of the numbers given. I went in for our tour with my mom and there was no one to greet us at the door. I called and manager told us to make our way upstairs to the office which we did. When we walked in to the office we were discussing potential date availability as we were flexible with dates and the manager/employee was extremely rude. Wasn’t writing anything down for us and the numbers she gave us were including Indian/Pakistani food which we told her we don’t want as we aren’t Indian or Pakistani and would like to either be given packages with our cultural food or given numbers per head for external catering and she basically told us to take the Indian food as that’s what’s offered other than continental?? The numbers she gave were different from what was told on the phone which is sketchy to me. The way she was treating us was extremely condescending and disrespectful I wouldn’t recommend the hall to anyone. What makes it worse is when we asked for a venue tour she told us to go downstairs OURSELVES and that the doors were open to look at the venue. We’ve done multiple venue tours and NEVER HAS ANYONE NOT WALKED US AROUND. The lights weren’t all on in the hall and we had NO ONE TO SHOW US THE HALL. Didn’t even show us the bridal room which is an important part of venue tours and choosing a venue. She was acting as if we were a burden and nuisance and not as customers who would be paying 20k+ for a venue. Very unfortunate as location wise we were very interested in this venue. I’m still in shock as to how she acted and will warn anyone looking for a venue. If this is how they act at the initial meeting I can only imagine how much worse they’d be acting on wedding day where stress and logistics can cause issues. I’ll attach the video I took on my own when we were dismissed rudely. I wouldn’t spend a dollar here with their terrible customer service let alone tens of thousands of dollars for a wedding
So I called a few weeks ago to ask for quotes and book a venue tour. That call went well and I made notes of the numbers given. I went in for our tour with my mom and there was no one to greet us at the door. I called and manager told us to make our way upstairs to the office which we did. When we walked in to the office we were discussing potential date availability as we were flexible with dates and the manager/employee was extremely rude. Wasn’t writing anything down for us and the numbers she gave us were including Indian/Pakistani food which we told her we don’t want as we aren’t Indian or Pakistani and would like to either be given packages with our cultural food or given numbers per head for external catering and she basically told us to take the Indian food as that’s what’s offered other than continental?? The numbers she gave were different from what was told on the phone which is sketchy to me. The way she was treating us was extremely condescending and disrespectful I wouldn’t recommend the hall to anyone. What makes it worse is when we asked for a venue tour she told us to go downstairs OURSELVES and that the doors were open to look at the venue. We’ve done multiple venue tours and NEVER HAS ANYONE NOT WALKED US AROUND. The lights weren’t all on in the hall and we had NO ONE TO SHOW US THE HALL. Didn’t even show us the bridal room which is an important part of venue tours and choosing a venue. She was acting as if we were a burden and nuisance and not as customers who would be paying 20k+ for a venue. Very unfortunate as location wise we were very interested in this venue. I’m still in shock as to how she acted and will warn anyone looking for a venue. If this is how they act at the initial meeting I can only imagine how much worse they’d be acting on wedding day where stress and logistics can cause issues. I’ll attach the video I took on my own when we were dismissed rudely. I wouldn’t spend a dollar here with their terrible customer service let alone tens of thousands of dollars for a wedding