Local Guides World
Kevin Wong
1 reviews on 1 places
$150 per visit for a follow up appointment! Claims OHIP doesn't cover the follow up visits and you have to buy the replacement gear from them OR else pay $150 for the visit. Read more below.
Been coming to this clinic ever since I was prescribed a CPAP machine by the sleep doctor. Keep in mind this was back in 2019 so this is basically 5 years of going here for follow up appointments. At NO time was I ever charged or mentioned that these appointments are NOT covered by OHIP and that they were waiving fees for me. You figure if you're good-willing this, they'd be mentioning it.
In January, 2024, I went in for a follow up visit, gave them my SD card and the owner of the clinic (you can look her up on LinkedIn) sat down with me. She mentioned that they couldn't download the report today and I would need to come back for my SD card. Fine. She then went on to say that I have never purchased any replacement parts from them - this is accurate, I've always bought it online. I told them that and that clearly set off something because I was basically lectured on how they don't work for free and that I should be buying from them as they are an authorized rep and sell only authentic parts. This went on for a WHILE even though I had bought her story and was willing to buy from them. After the lecture, she proceeded to bill me for the parts she recommended which came in at nearly TRIPLE the cost you can find online. Keep in mind, the price of the items was never brought up until point of payment. That said, I moved on.
I was told to pick up my SD card that weekend so I came in as told and the same lady said she couldn't find my card but they didn't lose it. I also asked them to show me how to separate the pillow from the strap as the unit sold to me was VERY stiff and refused to separate. A couple of half hearted attempts later, I was told by her you cannot separate it. This is utter nonsense. I went home and then proceeded to soak it in warm water and then successfully split them apart. I have worn the same model for years so I know (and a quick cursory YouTube search) you can split it apart. This shows you how little they know the product they rep.
Back to the SD card, she told me to come back next week during the week. Keep in mind they close before I can get to them on normal working hours so I have to LEAVE early to get to them. I came back, the clinic was locked and no one could get in. Was told to come back another time. This was a huge waste of my time. I slapped in my own SD card and the ResMed CPAP formatted it and it said it was good to use.
Fast forward to August and I'm back to pick up my original SD card and told them I've been using my own card. The receptionist looks suspicious and doesn't seem to recognize I had a SD card adapter to use a MicroSD. Not an issue, told her the CPAP took it and didn't complain. I then go see the tech and they said they tried my SD card and couldn't download the report from it and said they used my old SD card to download the report. This is confusing because unless the CPAP is storing the data locally within itself AND within the card, I don't see how they could have gotten my data from the past 4 months. This was suspect at best. Misleading at worst.
After a few quick questions of whether I was doing fine and the humidity levels and such, I was asked if I would be up to replace the gear again. I said I just replaced it on the last visit and would not be up for it right now. Ok, I then was sent back to the front and was told to see the owner again.
Same thing along the lines of oh we offer great service, we don't work for free, the ADP (Assistive Devices Program) keeps track of us since Covid because respiratory issues are now a huge issue and we have to keep track of our patients whether they respond back to us, replace their gear, etc. I said, if I am being told I must replace my gear, I will but it wouldn't be from them. The conversation immediately switched to why I'm taking advantage of them. Wait, what??? I owe $150 for the visit because OHIP doesn't it. I paid and left.
Been coming to this clinic ever since I was prescribed a CPAP machine by the sleep doctor. Keep in mind this was back in 2019 so this is basically 5 years of going here for follow up appointments. At NO time was I ever charged or mentioned that these appointments are NOT covered by OHIP and that they were waiving fees for me. You figure if you're good-willing this, they'd be mentioning it.
In January, 2024, I went in for a follow up visit, gave them my SD card and the owner of the clinic (you can look her up on LinkedIn) sat down with me. She mentioned that they couldn't download the report today and I would need to come back for my SD card. Fine. She then went on to say that I have never purchased any replacement parts from them - this is accurate, I've always bought it online. I told them that and that clearly set off something because I was basically lectured on how they don't work for free and that I should be buying from them as they are an authorized rep and sell only authentic parts. This went on for a WHILE even though I had bought her story and was willing to buy from them. After the lecture, she proceeded to bill me for the parts she recommended which came in at nearly TRIPLE the cost you can find online. Keep in mind, the price of the items was never brought up until point of payment. That said, I moved on.
I was told to pick up my SD card that weekend so I came in as told and the same lady said she couldn't find my card but they didn't lose it. I also asked them to show me how to separate the pillow from the strap as the unit sold to me was VERY stiff and refused to separate. A couple of half hearted attempts later, I was told by her you cannot separate it. This is utter nonsense. I went home and then proceeded to soak it in warm water and then successfully split them apart. I have worn the same model for years so I know (and a quick cursory YouTube search) you can split it apart. This shows you how little they know the product they rep.
Back to the SD card, she told me to come back next week during the week. Keep in mind they close before I can get to them on normal working hours so I have to LEAVE early to get to them. I came back, the clinic was locked and no one could get in. Was told to come back another time. This was a huge waste of my time. I slapped in my own SD card and the ResMed CPAP formatted it and it said it was good to use.
Fast forward to August and I'm back to pick up my original SD card and told them I've been using my own card. The receptionist looks suspicious and doesn't seem to recognize I had a SD card adapter to use a MicroSD. Not an issue, told her the CPAP took it and didn't complain. I then go see the tech and they said they tried my SD card and couldn't download the report from it and said they used my old SD card to download the report. This is confusing because unless the CPAP is storing the data locally within itself AND within the card, I don't see how they could have gotten my data from the past 4 months. This was suspect at best. Misleading at worst.
After a few quick questions of whether I was doing fine and the humidity levels and such, I was asked if I would be up to replace the gear again. I said I just replaced it on the last visit and would not be up for it right now. Ok, I then was sent back to the front and was told to see the owner again.
Same thing along the lines of oh we offer great service, we don't work for free, the ADP (Assistive Devices Program) keeps track of us since Covid because respiratory issues are now a huge issue and we have to keep track of our patients whether they respond back to us, replace their gear, etc. I said, if I am being told I must replace my gear, I will but it wouldn't be from them. The conversation immediately switched to why I'm taking advantage of them. Wait, what??? I owe $150 for the visit because OHIP doesn't it. I paid and left.