Local Guides World
Brendan
1 reviews on 1 places
The location is great and the building looks good from the outside, but UIP, the management company, makes this a place you should avoid. We lived here for 3 years, and while our experience started out well, we were very ready to move by the end.
The first thing that started the decline was the door to the building being constantly broken so that anyone could open it. This was made worse by the fact that there was often no one at the desk at night, but, to UIP’s credit, they seemed to start having someone most nights, towards the end of our time there.
Another issue was with residents themselves. When we first moved in, there were many professionals, but, by the end, it seemed to be mostly students, which wouldn’t normally be an issue, but we’d often leave the building to find trash and debris strewn in the front area of the building’s exterior. However, the real problem was one unstable resident who had driven at least two sets of people to break their leases. The police were called on this resident on numerous occasions. This resident seemed not to have a key to open the front door but would constantly hang around the building. Despite all this, UIP seemed unable to have this tenant removed from the building.
Smaller issues were the in-unit combo washer dryer and the way packages were handled. The washer/dryer combo would take about 8 hours to complete a normal wash and dry cycle, and would hold less than to be expected size of clothing. Additionally, towards the end of our time living there, our machine seemed to leak and need fixing every 3 or so months. Next, for the package situation, UIP required us to pay for a smart locker system in which the delivery person would put your package in a locker and you would be sent a code. The reality, however, was that packages would be left out in the middle of the laundry room (the package room), or because the laundry/package room requires a key the delivery people often wouldn’t have, the packages would be left in the hall outside the laundry/package room. To make matters worse, the small laundry/package room would be overcrowded as residents would not pick up their packages and the locker system did not seem to be enforced. Further, at the end of our time living here, UIP hired a new, young woman who was, in our opinion, unhelpful and rude when we tried to find out what happened with a package that was apparently delivered to the building.
Lastly, it was difficult to get UIP to return our security deposit. They did not return it by the statutory deadline and we ended up threatening legal action to have them respond, and only then was the deposit returned to us.
The first thing that started the decline was the door to the building being constantly broken so that anyone could open it. This was made worse by the fact that there was often no one at the desk at night, but, to UIP’s credit, they seemed to start having someone most nights, towards the end of our time there.
Another issue was with residents themselves. When we first moved in, there were many professionals, but, by the end, it seemed to be mostly students, which wouldn’t normally be an issue, but we’d often leave the building to find trash and debris strewn in the front area of the building’s exterior. However, the real problem was one unstable resident who had driven at least two sets of people to break their leases. The police were called on this resident on numerous occasions. This resident seemed not to have a key to open the front door but would constantly hang around the building. Despite all this, UIP seemed unable to have this tenant removed from the building.
Smaller issues were the in-unit combo washer dryer and the way packages were handled. The washer/dryer combo would take about 8 hours to complete a normal wash and dry cycle, and would hold less than to be expected size of clothing. Additionally, towards the end of our time living there, our machine seemed to leak and need fixing every 3 or so months. Next, for the package situation, UIP required us to pay for a smart locker system in which the delivery person would put your package in a locker and you would be sent a code. The reality, however, was that packages would be left out in the middle of the laundry room (the package room), or because the laundry/package room requires a key the delivery people often wouldn’t have, the packages would be left in the hall outside the laundry/package room. To make matters worse, the small laundry/package room would be overcrowded as residents would not pick up their packages and the locker system did not seem to be enforced. Further, at the end of our time living here, UIP hired a new, young woman who was, in our opinion, unhelpful and rude when we tried to find out what happened with a package that was apparently delivered to the building.
Lastly, it was difficult to get UIP to return our security deposit. They did not return it by the statutory deadline and we ended up threatening legal action to have them respond, and only then was the deposit returned to us.