Stephanie Lyell

(NOTE: this review has nothing to do with the service center where we are to pick up our truck. It is entirely with Budget itself. ) My experience with Budget has been terrible so far. We are trying to move tomorrow. I would think that a rental company should pride itself in helping custumers in an already stressful time. Not making it worse. We had to drive 30 min to get the truck only to be told to turn around and drive home. That is 1 hour of precious packing time when you are trying to move, and then another hour when we will have to go get another truck (if we even are able to get one). Then when my husband called to get an update on the progress of getting our new truck and if it could be sped up because we really need to start packing, he was told that he could call different locations to get the truck. We have not been offered any compensation yet. In my opinion a company should be doing everything in it's power to make sure it's mistake has been fixed. We will NEVER be using Budget Rental Trucks for moving again.