Local Guides World

Darby Esswein

1 reviews on 1 places
West End Brasserie
2024 Sep 09
Fairly disappointed with the service for the level of dining/price. I booked a table for a work dinner and overall staff were courteous but not very attentive.
We were seated and had to wait 15+ minutes for drink orders to be taken, then another 15+ for drinks to be served, and had to ask multiple times for waters. We also had to ask for food menus even though I booked for dinner.
It took another 20 minutes before they took our orders - after that the food took a normal amount of time to come, and was decent, but the portion sizes were fairly small for the price.
We finished dinner and waited awhile for the server to come back, but eventually had to flag him down to ask for dessert menus, only to be told the kitchen was closed (~21:15). We were not upset that the kitchen closed at 9, that’s reasonable as the restaurant closed at 10, but would have hoped the server would give us a heads up beforehand in case we wanted dessert/additional food.
Also would not have been as frustrating if the restaurant was busy as understand if places are understaffed, etc. but we were one of three tables at the time with at least 4 servers.
Overall though, the food was alright, location was good, and staff was nice enough. Maybe we just went on an off night.