K Al

I have been using this place regularly and it's been reasonable overall, but just over a week ago I went in mid afternoon filled my tank when I tried to pay the man at the till was so out of order it's beyond belief for someone to employ such people to represent big companies is a joke.
I tapped my card for some reason the card machine froze he then started accusing me of using Dodgy card in front other customers in the shop took my card won't give it to me, I asked try again on the other machine or restart your machine but he wasn't having any of it he was adamant I pay cash I didn't have enough I was in there 20 minutes before I managed to persuade him to try again finally a another customer spoke in my support then he tried and it went through as normal.
The reason am writing this as it's over a week I still can't get over the way I was treated so I won't be you using this place anymore that's a few hundred a month less for shell reddish.

Self checking is a disaster such a busy Large store no staff to be seen on the floor selves are always empty and the most disappointing thing is tills are never opened. for large shopping mainly they only have one till for a few hours here & there I had a trolley full with one child at 5.45pm i was refused from the till, if I didn't need my baby items urgently I would of left the trolley. No decency at all we have been shopping there since it first opened with my dad as a child, it has gone deep downhill , maybe because majority shoppers are from ethnic background? that's why they don't care as long as the monies going in there tills absolutely disgraceful management shame on their company. Me and my family have started to use sainsbury's it's million times better, the other night at 15 minutes before closing time I had half a trolley & asked staff is it possible to use a till because they was closed when I got there the staff member gave me the biggest smile and sure you can opened the till just for us that's how services should be I urge people to use sainsbury's or places like that because the more we ignore these little things these big greedy companies are going to exploit are basic living habits. Make us do all the work & charge us 3-4 times more & give us attitude at the same time.