M.A H

Complete amateurs in this store. You’d expect a company who is charging up to £150 or more for a pair of running trainers that they’d have better qualified employees to sell your product. ON are charging way too much for the mass production of running shoes that are made in China. I went in store recently to buy the new Cloudmonster 2 trainers but they didn’t have my size in stock which is shocking. I also ordered a shoe on their website to be later told via an email that the shoe was out of stock. Shocking! Customer service at this store is very bad and they are also rude which is tarnishing the ON brand with the rude amateurs working in their store. The staff downstairs are not very helpful, where the staff upstairs are more accommodating. Some of the workers they look like they don’t want to work there. How did these guys even get a job at ON? With the ON running shoes’ egg-cone-box style cushioning technology, you are more prone to sustain knee and hip injuries which is very concerning. ON running is overhyped, overpriced and most of all overrated.