Local Guides World
XS Chen
1 reviews on 1 places
A bit long story ---
I needed to buy some top soil yesterday, specifically the Compliments product, which is very good quality and I have been purchasing in the last few years from Sobeys.
I first drove to the Danforth store, but it has got none. To not waste time, I called the Broadview store to check, and I was quite pleased to hear it has got the soil and price too.
I drove to the Broadview, but there were no Compliments top soils. I then found the young lady at Flowers, shared my experience and asked her help if she can find any.
She admitted right away that she was actually just talking to me on phone and she was very sorry that she mixed it up as she was eyeballing the soil piles in the parking lot from inside the store.
She sensed my disappointment immediately and showed an apparent & sincere desire to help the customer, thus proposed she will message the store manager, trying to get me another top-soil product at some discount. While no response after ~10 minutes, she tried to call the store manager, nor answered...
(further details omitted here...)
At the end, the twist of the story made such a warm impact in my (and my family) heart, we talked about during dinner, and we feel obliged to write it up here.
It must be the great customer-caring culture (haha, the fertile soil) at Sobeys on Broadview, that she is so honest, sincere, able to sympathize customer's sorrow, and do all she can to earn back the trust of the customer, while not breaking the rules.
I needed to buy some top soil yesterday, specifically the Compliments product, which is very good quality and I have been purchasing in the last few years from Sobeys.
I first drove to the Danforth store, but it has got none. To not waste time, I called the Broadview store to check, and I was quite pleased to hear it has got the soil and price too.
I drove to the Broadview, but there were no Compliments top soils. I then found the young lady at Flowers, shared my experience and asked her help if she can find any.
She admitted right away that she was actually just talking to me on phone and she was very sorry that she mixed it up as she was eyeballing the soil piles in the parking lot from inside the store.
She sensed my disappointment immediately and showed an apparent & sincere desire to help the customer, thus proposed she will message the store manager, trying to get me another top-soil product at some discount. While no response after ~10 minutes, she tried to call the store manager, nor answered...
(further details omitted here...)
At the end, the twist of the story made such a warm impact in my (and my family) heart, we talked about during dinner, and we feel obliged to write it up here.
It must be the great customer-caring culture (haha, the fertile soil) at Sobeys on Broadview, that she is so honest, sincere, able to sympathize customer's sorrow, and do all she can to earn back the trust of the customer, while not breaking the rules.