John T

Extremely rude staff specially Victor. I visited this store and placed a mobile order. When I approached the person making the drinks, named Victor, I asked him for the pin to access the restroom. He rudely refused, despite the city of Toronto by-law requiring at least one restroom to be available for public use at all times. He even claimed they didn't have one, although I could clearly see it. Victor's behavior was extremely rude. Additionally, the hot chocolate I ordered lacked sufficient chocolate (mocha) and tasted more like hot milk. I requested non-fat milk, but it seemed like regular milk was used instead. Victor should focus on attention to detail when making drinks rather than being rude to customers. Refusing restroom access is also against the by-law.