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On Thursday 8th June 2023, i had a 10am appointment with nurse Mel - red hair, glasses and tattoos. im not sure if she is new to the surgery as i have never seen her before but her attitude and manner was completely rude and uncalled for. i went in for a blood test, which to my surprise i didn’t have the right forms for, which is fine. however when i tried to explain why i booked the appointment and the conversation i had with the receptionist, she was incredibly rude and kept dismissing/interrupting what i was saying. i asked if she would let me finish what i was saying but she kept interrupting, dismissing and paying no attention at all. i called her out for her behaviour on being rude and told her that it’s not an acceptable way to speak to patients especially when trying to explain what the issue is. she didn’t care and kept being dismissive, so i left, as i did not want the situation to escalate.

i left the surgery feeling very annoyed but thought i would just forget about it and go on with my day. however a week later, i have received a letter from the surgery saying my behaviour was inappropriate which i will not stand for. Mel was incredibly rude, unprofessional and tempered and i will not have anyone speak to me in that manner.