Local Guides World
Brandon Wall
3 reviews on 1 places
I am absolutely livid with the abysmal experience I had at New York Cruise Lines, Inc. This place is nothing but a scam and a tourist trap! I will never, ever use their services again, and I urge everyone to steer clear of this disaster.
Christella Hyacinthe, the so-called Guest Services Agent, was the epitome of incompetence and rudeness. She couldn’t care less about providing decent customer service and left me feeling like I was being scammed from the moment I stepped foot on that boat.
I had planned a special boat ride for myself and 20 others, and what a huge mistake that turned out to be! Which inevitably cost the company thousands of dollars this past Friday! Christella provided false information, leading to massive confusion and disappointment. When I tried to get tickets for my partner and myself, it was an absolute nightmare. The hours she referred to were a complete lie, and by the time we could buy tickets, the boat was fully booked.
To add insult to injury, the views promised on the cruise were utterly underwhelming. There are far better options out there, with superior scenery, food, and service. This place is a complete rip-off, and I’m fuming at the money I wasted on this awful experience.
New York Cruise Lines, Inc., you need a serious reality check and a major overhaul of your customer service. I hope others learn from my mistake and avoid this disgraceful excuse for a cruise company.
P.S. don’t get the frozen margarita, it’s plain sugar.
To the wait staff on the boat and the other part of the experience, thank you!
Christella Hyacinthe, the so-called Guest Services Agent, was the epitome of incompetence and rudeness. She couldn’t care less about providing decent customer service and left me feeling like I was being scammed from the moment I stepped foot on that boat.
I had planned a special boat ride for myself and 20 others, and what a huge mistake that turned out to be! Which inevitably cost the company thousands of dollars this past Friday! Christella provided false information, leading to massive confusion and disappointment. When I tried to get tickets for my partner and myself, it was an absolute nightmare. The hours she referred to were a complete lie, and by the time we could buy tickets, the boat was fully booked.
To add insult to injury, the views promised on the cruise were utterly underwhelming. There are far better options out there, with superior scenery, food, and service. This place is a complete rip-off, and I’m fuming at the money I wasted on this awful experience.
New York Cruise Lines, Inc., you need a serious reality check and a major overhaul of your customer service. I hope others learn from my mistake and avoid this disgraceful excuse for a cruise company.
P.S. don’t get the frozen margarita, it’s plain sugar.
To the wait staff on the boat and the other part of the experience, thank you!
The service was impeccable and the food followed suit. Very happy to have another nice open restaurant that I can visit often in the area and enjoy the ambiance, thank you to all staff, clearly the leadership at this restaurant was thoughtfully chosen. I had in particular the calamari and then a beautiful Filet Mignon cooked to perfection medium , and with amazing juices to flow out of every bite.
This place was superior, had brunch with a friend here recently and it blew my sticks off. The decor was splendid and modern with a huge fireplace making it feel as if I was home in my mansion eating in the living room space. This also may have been the best burger I’ve ever had and well worth the price. Drinks come just as good as they look and strong. The staff was so professional I forgot I was eating in the heart of NYC. Totally recommend this place for This wanting not only a fine dining experience but good quality, elegance and supreme taste!