T R

Booked online and paid for a room. When I arrived they said they don’t have the booking despite me showing the bank transaction with all of the correct information for Don Pancho. I asked to at least receive a refund and they said they have to talk to management and that they’ll speak to them in just over an hours time. ??why not just call them on the spot. Now we have been left with no place to stay and out of pocket what we paid.

Unsure if the same problem but a lady was on the phone next to us demanding a refund saying she’d been on the phone for ages so the place just seems extra dodgy. Don’t risk it and book elsewhere.