Kelly Clem-Rickon

When we returned to Bahia Mar to depart with our Cat, nothing worked. The parking key card would not work and the app to open the gate didn't work. I called the posted after hours security number and it is a non-working NY phone number. The voicemail is full at the marina office. Terrible customer service and security. If a real emergency happened after 5pm no one is on duty. When you pay for dockage you should have access to the dock to get to your vessel, parking at the marina without expensive fees, and real, visible security that has a WORKING contact.