HAN C

I had terrible experience to order items from RAD. I made the order on 30 Jan from Ireland, until end of Feb I received nothing, after a spend a lot of time to ask RAD providing update, they confirmed package lost, they will send another one, I was waiting and waiting and waiting, after one week nothing happened, I asked again, eventually, they sent new packages and in same time, they told me the bag I ordered is discontinued, refunded the bag cost to me, and send 2 x ankle warmers. So I spent 24.61 pounds and waited 6 weeks for 2 ankle warmers. When I sent email to ask them cancel the order, it has no point to send 2 ankle warmers. They blocked my email address!!!! Yes, they are blocked my email, I never used any bad language to communicate with them, but they blocked me. I received 2 ankle warmers yesterday with 2.5 euro import charge. I double checked the RAD website, the bag they told me discontinued still able to make order without any issue. I know I'm only one of the customers for you, you don't care and block me, that's fine, I won't be ordered anything from you again. I'm not sure how it does in UK, If you try to order from EU, forget about it, you can find a thousand EU shops with good price. RAD not only changes high cost of shipping and also charge UK tax for someone ordered from EU. Avoid this shop.