Bri Thompson

My dog (and I) had a very unfortunate experience at City Dogs, when my dog went in for a deluxe groom. I had never been here before but wanted to give them a try because my other groomer is so far away in Potomac. Around 5 hours after I dropped him off, and they estimated it would take 4, someone called to inform me that my dog had been cut in the face and was bleeding a lot, his groom was finished and I could get him whenever. I rushed over to pick him up, and his nose was still bleeding when I arrived. I quickly and without thinking paid when they asked me to because I was in such shock from the size of the cut/stab, and we left. When I got home, I realized the haircut hadn’t been finished and my dog’s nails had not been trimmed. I called back asking for at least a partial refund because that wasn’t exactly fair, and they only refunded $20 after speaking to a manager. Meaning I still paid $100.

The more I think about it, and the worse my dogs nose looks as it heals - an entire chunk of his nose is missing, the more I regret paying anything, and the more angry I am.

I know that mistakes happen, but my dog is 4 years old and no groomer or myself have ever cut him, anywhere on his body, let alone stabbed him in the nose like this. I don’t even understand how this could have happened. And this has altered his nose forever. The vet said it will scar/never heal back to normal.

I would not go back, and I would not recommend.