Local Guides World
Phillip Judson
1 reviews on 1 places
The delivery of my item was an abysmal experience. After months of waiting for the item to be manufactured, we waited three additional weeks for their delivery team to schedule the delivery. The delayed reason was because they needed a larger team. Once the team delivered the item, the so-called "white glove" service dragged the piece across our hardwood floors, leaving a mark in the floor. That took several more months to resolve with them.
When the delivery team left, they didn't discard of all the trash and left some of it in our unit. The trash they did take out of our unit was disposed of on the ground of our lobby.
The delivery company never took responsibility for their behavior. We can't in good conscience recommend Natuzzi, as the whole process from the day we paid for our item to the day our floors were addressed was more than six months.
When the delivery team left, they didn't discard of all the trash and left some of it in our unit. The trash they did take out of our unit was disposed of on the ground of our lobby.
The delivery company never took responsibility for their behavior. We can't in good conscience recommend Natuzzi, as the whole process from the day we paid for our item to the day our floors were addressed was more than six months.