Karen M

The tellers are very polite and professional, but not diligent. I make a deposit here at least once a month and have experienced issues more times than I can count. I have a business account with BoA and I keep receiving complaints from my accounting team when it comes to these transactions. BoA will incorrectly type the amount of the deposit (without having me confirm it on my end first) and lose checks which result in me having to do damage control months after I dropped them off. Currently, I am dealing with a check that was improperly deposited from APRIL and just received word that it was reversed. All in all, deposits should be smooth, simple transactions and the tellers have created more work for me (and my accounting team) rather than solutions.