Zy Lou

Yesterday, I ordered an iced oat milk latte at this cafe, with a lady attending to my order. She quoted a price of $7.50, and had already input the amount into the POS system, ready for me to pay. However, a man with glasses approached her, exchanged a few words, and she subsequently adjusted the price to $8.50. I found it a bit peculiar but didn’t challenge it as the cafe was bustling at the time, so I went ahead and paid. Later on, my curiosity piqued as I noticed that a previous order of a large hot oat milk latte was only $7.00, leading to a $1.50 discrepancy that I found baffling. I decided to reach out to the cafe for clarity and attempted to call them around 2 PM, but despite multiple calls, no one answered (their closing time is 2:30 PM). Consequently, I visited the cafe again today and inquired about the pricing. Upon triple-confirmation, a male staff member confirmed that the price of the iced oat milk latte should be $7.50, refunded the difference, and offered a possible explanation for the incorrect charge, which I appreciated. However, I am still left wondering why the price was revised yesterday after the lady had already keyed in $7.50 into the POS, especially following a brief dialogue with her bespectacled colleague. This ambiguity leaves me somewhat puzzled, and I hope the cafe could elucidate this matter. By the way, the coffee here remains commendable.