Dietrich Menzer

On a recent late-night visit to this location, my wife and I didn’t expect much for food or customer service. To our delight, those expectations were quite blown out of the water. The sole employee working at that hour was patient and helpful over the drive thru intercom. When we got to the window, he explained that a couple items we ordered were unavailable (he was filtering the fryer!! Not all fast food joints keep up with their fryer maintenance!! good on him!!) — he kindly offered alternatives and adjusted our order. He then proceeded to prepare and hand us our order promptly, all while maintaining a very friendly, positive, respectful, and welcoming demeanor. On top of all that, the food was precisely what we’d ordered (modifications made perfectly) and, especially for Taco Bell, tasted very good.

The fast food workers we often deal with (in Canada) would not have offered us alternatives, and would’ve given us the typical, shoddy (at best) customer service we’re used to… This guy, however, was some different, and he deserves a good review and a raise.

Went at approximately 11:30pm on 9/29/2024 so you corporate and management folks can ensure that this gem of an employee is properly rewarded and compensated.