Katie Crabb

I could go on for days about the terrible experience i had while living here. But, almost a year after move out I get hit with almost a 2000 bill that was sent to collections even though I moved out with my account 100% satisfied and paid. At this time I've called daily and was assured by Andrea at the front desk a manager would contact me today. No call. No one answering there. This is absolutely asinine, yet consistent with all the most recent Google reviews. Theyve changed management companies an ungodly amount of times, yet haven't found a staff worth a damn (clearly do not care about past, present, or potentially future residents). FAIR WARNING: DO NOT MOVE HERE!!!!!!!! If you do after reading this, and all other reviews, come back and let me know how that worked out after 6 months of putting up with this place. Not to mention the horrible roach infestation that building 5 has, or the ungodly amount of money in water you have to pay monthly because they allow people to have 7+ people living in one apt. I was ONE PERSON paying almost $70 a month in water bills. All I did was shower and my fill my water bottle. Barely cooked as I eat take out. LOUD neighbors and zero insulation between Apts, I could literally hear my neighbors fart and consummate. Not enjoyable or relaxing. The pool is NEVER OPEN. Fire pit, unusable. MANAGEMENT CONTACT ME IMMEDIATELY YOU HAVE MY PHONE NUMBER!!!

Edit to add: After a week, I was finally able to call and the manager answered and had no choice but to hear me out. She (Alina) admitted that this was mistake with my account, along with several others, and that their 'regional managers' will be taking care of it. This was 3 1/2 weeks ago. I have not heard anything since except a reply to my email from 6/10 saying they're working on it. My credit has been severely impacted by this and there seems to be absolutely no urgency in getting any of this fixed and I doubt the regional managers are actually doing anything about it. I've filed a dispute for the charge, along with filing a notice with BBB. This is THEIVERY! And I need to know how I'm being compensated for my drop in credit score that has impacted several areas of my life.

Update: Alina no longer works for the company as of July, shocker. The regional manager, Camilla, has yet to return my calls and emails. This is a NIGHTMARE situation and I have zero support from the leasing office (Andrea and Gio). If you move here, you're seriously throwing away your money and sanity. I will continue to update this review until this matter is resolved.