Local Guides World
Kelly Zhang
1 reviews on 1 places
In response to The View’s reply under my review, I still don’t see an apology for the attitude of your staff. Instead, the response seems to shift the blame onto the residents for the dissatisfaction caused by your management. This lack of accountability only adds to the frustration.
First of all, I would like to clarify that I did not ask your staff to kill the bug for me. It was raining yesterday, and after standing outside in the heavy rain for over twenty minutes, I decided to ask for help. However, all I received was an unappreciative attitude. While we did not report any bugs or cockroaches initially, would reporting them even resolve the problem immediately? Are we supposed to just wait and watch the bugs or cockroaches fly around the unit while waiting to submit a request and for you to come and fix the problem? This would only cause anxiety for everyone in the unit.
When I first moved in, there were already two bugs inside the apartment—one was a worm the size of my finger, and the other was a spider the size of my palm. Other bugs were seen in my roommates' rooms. Clearly, pest control hasn’t been done, or there wouldn’t be this many bugs present.
Second, regarding the parking situation. Do you think I haven’t tried to park within the community, even though the parking lot near my unit is always full? I reported this problem over the phone when you called for a survey on 9/14/2024.
As I mentioned earlier, I completed a phone survey with your team on 9/14/2024, during which I also reported the maintenance issues. If our maintenance request was not submitted successfully, why weren’t we notified so that we could resubmit it? Your staff clearly has records of our maintenance request history, which proves that you are not prioritizing residents' concerns or addressing problems promptly.
Lastly, regarding "RentPlus," when did residents receive emails from "The View Apartment" notifying us that we would be automatically enrolled in such a program? I receive a tremendous amount of junk mail every day, and you expect me to check my junk folder daily? If the program is optional, residents should have the right to enroll at their own discretion, rather than being automatically enrolled. To opt out, we have to waste around five minutes searching our email for "RentPlus," figuring out what it is, and then going to the website to cancel it. If we wanted it, we would enroll ourselves.
First of all, I would like to clarify that I did not ask your staff to kill the bug for me. It was raining yesterday, and after standing outside in the heavy rain for over twenty minutes, I decided to ask for help. However, all I received was an unappreciative attitude. While we did not report any bugs or cockroaches initially, would reporting them even resolve the problem immediately? Are we supposed to just wait and watch the bugs or cockroaches fly around the unit while waiting to submit a request and for you to come and fix the problem? This would only cause anxiety for everyone in the unit.
When I first moved in, there were already two bugs inside the apartment—one was a worm the size of my finger, and the other was a spider the size of my palm. Other bugs were seen in my roommates' rooms. Clearly, pest control hasn’t been done, or there wouldn’t be this many bugs present.
Second, regarding the parking situation. Do you think I haven’t tried to park within the community, even though the parking lot near my unit is always full? I reported this problem over the phone when you called for a survey on 9/14/2024.
As I mentioned earlier, I completed a phone survey with your team on 9/14/2024, during which I also reported the maintenance issues. If our maintenance request was not submitted successfully, why weren’t we notified so that we could resubmit it? Your staff clearly has records of our maintenance request history, which proves that you are not prioritizing residents' concerns or addressing problems promptly.
Lastly, regarding "RentPlus," when did residents receive emails from "The View Apartment" notifying us that we would be automatically enrolled in such a program? I receive a tremendous amount of junk mail every day, and you expect me to check my junk folder daily? If the program is optional, residents should have the right to enroll at their own discretion, rather than being automatically enrolled. To opt out, we have to waste around five minutes searching our email for "RentPlus," figuring out what it is, and then going to the website to cancel it. If we wanted it, we would enroll ourselves.