Jhen Di

I had a disappointing experience with Lillstreet regarding their Date Night workshop on 10/18/2024. I had to cancel last minute due to an emergency. Our dog was admitted to the ER, and I reached out to see if we could receive a credit to reschedule the class. Their response was a flat refusal, citing their policy, even though I was not requesting a refund but a simple credit to sign up for the same workshop at a later date.

I pointed out that we were willing to pay the $15 cancellation fee and that their policy seemed to allow for rescheduling in similar cases. Despite this, they insisted that cancellations on the day of the workshop were ineligible for a credit, even though their own policy outlines options for rescheduling. This inconsistency in their policy enforcement and the lack of compassion for our situation was disappointing. I've attached the point in their policy where I was hoping they would work with us on.

Ultimately, I had to disputing the charge with my credit card company as they failed to adhere to their own guidelines. It’s unfortunate that what could have been a simple resolution turned into a frustrating experience. I hope they take this feedback to improve their customer service and policy clarity for future patrons.