Local Guides World
Matthew Haecker
1 reviews on 1 places
We booked an accommodation that was beautiful, and on the day of arrival were placed in a significantly lower standard accommodation. When we address this issue with the company, they told us that we were getting an upgrade. However we went from a 1600 square-foot second-story room with a balcony and fireplaces to a 1300 square-foot basement room with windows that were 8 feet above the floor you could not even see out of. The booking company had the correct reservation of what we were supposed to be getting, this company repeatedly told us and them that we were wrong. They would not admit they made any mistake.
Basically we ordered steak, the waiter brought us a burger and told us to deal with it... while telling us that a burger was an upgrade. Very frustrating.
Truthfully, if we had booked this room originally it was a nice room. (Despite a leaking kitchen faucet and constantly running toilet). The deceptive customer service is the issue that should be of concern.
Basically we ordered steak, the waiter brought us a burger and told us to deal with it... while telling us that a burger was an upgrade. Very frustrating.
Truthfully, if we had booked this room originally it was a nice room. (Despite a leaking kitchen faucet and constantly running toilet). The deceptive customer service is the issue that should be of concern.