Grace Fowler

I received a late fee for a bill payment that was returned to me by the post office (Arlington post office also gets 1/5 stars for constantly misplaced mail). Although I included the original post-marked envelope with the second payment, I was told I would still be responsible for the late fee. And unless you provide them direct access to your bank account, they charge you a 2.5% fee for paying online. And don't expect anyone in the office to try to help you beyond telling you how much you owe. Overall disappointing experience and some messed up policies, especially considering how much we already have to pay in personal property taxes.