Michaela Finneran

The building is great, and the front desk staff are lovely, but the management office leaves a lot to be desired. Upon moving in, my roommate and I were overcharged for rent multiple months in a row -- even after flagging the issue on several occasions. Later, I had a package of significant financial value lost after it was signed for by the concierge. I emailed the concierge several times, never got any response, and had to eat the loss of several hundred dollars. Finally, upon moving out, we were again overcharged for things (such as pet rent) that had already been deducted in our last month of rent. In short, they are prone to serious mistakes, and it was always a fight to get them to acknowledge it. I expected so much more for what I was paying.