tammy harper

My son just arrived this AM to move in for his Sophomore year at UTSA. First problem was that his key card didn’t work so he went to the apartment office only to be told that he had to go back through the extremely long Phase 2 line for a second time. After retrying the key card for a second time, it still didn’t work. He & his roommate went back to the Phase 2 line to be told that it was the door & someone would come over. After finally gaining access into his apartment, we opened the door to find the apartment filthy!!!!!! The refrigerator was pulled out from the wall & plugged into an electric outlet that was hanging out of the wall. The bathroom tile had black mold on it. The floors hadn’t been swept. There was white paint on the carpet. Coming from a military background, I found these conditions deplorable & completely unacceptable!!!!! I immediately contacted the office & filed a complaint. I was told that I needed to go back to Phase 2 & inform them. I then asked, “Aren’t you the managing office for the complex?” She answered “yes, but we won’t be answering any calls during move-in week”. “Phase 2 will be handling any issues during move-in week”. I found this absolutely ridiculous so I asked for an email to file a complaint in writing. My son has asthma so definitely I’m going to be moving him out of this filthy environment & will NOT spend one cent more on these appalling apartments!!!!