Local Guides World
lulu tbk
1 reviews on 1 places
Terrible !
I’ve sent first email on July 3rd , asking for freezing my membership for a month! I was asked to send the email to another person. I was told that am able to freeze 2 months per year contract! But don’t believe whatever they tell you when they want you to sign a contract with them! I sent on 10th of July another email to follow up because no one responded to the original email. I was told that I can’t freeze in august, but I can do so in September! I told them that am going to be traveling in august not September, but no matter what you say they don’t seem to understand what your saying!! So I sent again email on 11th of July ! No response!!
Then I got an email from a third person saying that I can’t freeze in august but I can do so in September…. I again explained the situation!
Btw , when you freeze they say they charge you $50 ! Which was never the case ! When I freeze my membership for One months in December last year they charged me way more ! I was told that they will get back to me on this for a clarification but no one did !
I copied the cancellation team on my email on 12th July and they never wrote me back! I again sent them an email AGAIN on 17th of July but they never responded!!!!!
I spoke yesterday with the manager who is already been contacted a several times! She told me she will get back to me! But no idea when .
Am so disappointed with the way they handle this business, and their professional level!
I wish I read these reviews before I joined them!
If you look at the very recent reviews you can have an idea of the situation at this gym !
they charge you $225 every single month, and they have you to commit to this for whole year! It’s ridiculous!
Do you really think that I haven’t contacted concierge before me posting here ?????
I wish I can post the emails that have been sent to show how many times I have tried to solve the before posting here , but google don’t let me post emails screenshot for maybe privacy reasons.
I’ve sent first email on July 3rd , asking for freezing my membership for a month! I was asked to send the email to another person. I was told that am able to freeze 2 months per year contract! But don’t believe whatever they tell you when they want you to sign a contract with them! I sent on 10th of July another email to follow up because no one responded to the original email. I was told that I can’t freeze in august, but I can do so in September! I told them that am going to be traveling in august not September, but no matter what you say they don’t seem to understand what your saying!! So I sent again email on 11th of July ! No response!!
Then I got an email from a third person saying that I can’t freeze in august but I can do so in September…. I again explained the situation!
Btw , when you freeze they say they charge you $50 ! Which was never the case ! When I freeze my membership for One months in December last year they charged me way more ! I was told that they will get back to me on this for a clarification but no one did !
I copied the cancellation team on my email on 12th July and they never wrote me back! I again sent them an email AGAIN on 17th of July but they never responded!!!!!
I spoke yesterday with the manager who is already been contacted a several times! She told me she will get back to me! But no idea when .
Am so disappointed with the way they handle this business, and their professional level!
I wish I read these reviews before I joined them!
If you look at the very recent reviews you can have an idea of the situation at this gym !
they charge you $225 every single month, and they have you to commit to this for whole year! It’s ridiculous!
Do you really think that I haven’t contacted concierge before me posting here ?????
I wish I can post the emails that have been sent to show how many times I have tried to solve the before posting here , but google don’t let me post emails screenshot for maybe privacy reasons.