Vera Yin (ВЕРА)

It’s written in Chinese, Korean, English, and Japanese are also supported. But Korean keyboard is useless. Not many options of songs. Happy hour is cheap however, they charged us $27 of "SERVICE FEE". When we get some information about here on the phone call, they didn’t let us know about THE SERVICE FEE and HAPPY HOUR PRICE specifically. From the beginning we thought we can pay $20 ish per one person, but turns out we were three but needed to use a room for 4 ppl and its price was $100. The room wasn’t look like 4 people can use lol 😂 When they let us our room, the room was super cold even cooler than outside. We asked them turn on the hitter several time, but still was super cold. While we were singing, we found that our microphone was uncharged so we asked staff that we could get another one which is charged battery. That is their duty of this job. We didn’t ask any extra service.!! If you said the service fee will be charged from the beginning, things would be cleared. And we even didn’t ask bring us water. Free drink per one person was part of happy hour, wasn’t it?! . Does the KTV have the right to charge customer the additional $27 as a service fee??????? Is it legal??? Oh, and all the staffs treat us that we were like a back consumer but we weren’t for sure. Cuz my friend already had an experience here and it didn’t happened last time when she was with other friends. That’s why she took me and other friend there. BAD EXPERIENCE EVER AND NEVER GOING BACK!!! 🙃☹️🙃