Ethan Large

They do not answer the questions phone. I have been trying for almost two hours to get hold of someone to resolve an issue with my medication refill. At one point someone answered and I was told to hold. I was on hold for half an hour before I gave up and hung up. Luckily the medication there is an issue with is not one it is life-threatening to go without, but what if it had been? I understand they are probably short staffed, but if that is so consistently the case, maybe consider hiring more staff? This situation is completely unacceptable and from the other reviews it appears to have been a problem for a long time.