Madam Wen

Just left from there 8/13/23. My daughter went on website at and ordered at 3:40pm. Said it would be ready at 4:05pm. Waited until 4:45 or 4:50 pm. While standing and not knowing where to go, young lady watching her didn’t bother to tell her where to go!!! Same girl was observed brushing her hair around the food and putting on lotion. I observed while standing there, girls packing the food. Had no gloves on while placing food in bags. Get in the car while daughter is on the phone complaining. Checking the food and the fries are super hot and chicken shawarmas was cold!!!! Understanding that the sauce is not safe to eat while COLD!!! I will be contacting the Headquarters about this!! Outrageous experience!!! Young people should be trained better people service skills and etiquette!!!