kaileen duncan

Whoever they hired as a new receptionist is nasty and unhelpful. I asked her a simple question about getting my prescription and she proceeded to tell me how my prescription was expired (even though I was there a couple months ago to get checked) and that I messed up the situation somehow. Then she perceived to tell me that I missed a payment (which I did not) and suggested that I did not have enough money to pay it. She has no diplomacy and 0 customer service skills. In the end, she ended up providing me with what I asked for in the beginning of the call. It was a very unpleasant experience and I hope other people who are looking to get eye care don’t have to go through her. I won’t be going back.