Barbora Kubatova

Disappointment. We waited about 30 minutes in a massive queue which was not monitored in any way. It was just a huge amount of people pushing in because of the rain. We were not even sure if we were in the right queue as the time for our boarding has gone by and we have not been told anything. Finally we boarded the boat 15 minutes late and it was absolutely packed. The only seats available were at the front where there were a lot of holes through which the rain water had come on the boat. The seat was wet, the table was wet. I wiped the seat with my handkerchief and sat on my jacket only to get it drenched as well as my sweater. The captain had a hard time seeing where we were going so one of the passengers offered to wipe the front window for him. There was no air, no heating, I am wet through and through. We have been told the captain requested a different boat for us because of these issues but his request has been denied. I did not enjoy the lights festival at all. If you really want to see it, just walk it. Steamy windows and wet seats are not worth it.

Extremely poor service, we were left sitting at our table with no drinks, no waitress in sight, when she brought the main course she did not even look at the empty glasses. After finishing our food we were sitting at our table with empty plates, still no drinks and the waitress completely ignoring us for 20 minutes! Food average. A massive disappointment on Valentine’s Day-never again!