Reza Rajebi

We stayed in Shangri-La Vancouver in June 2022. I gave them a very expensive shirt to wash and told them specifically that this is a silk shirt. They brought the shirt back wrapped the next day and as we were about to leave I didn’t check the shirt. We came home and when I opened the shirt I noticed it is all ruined. The shining of the material is gone and there is a dirty white gray hue on the black fabric. The buttons are chipped. From that moment the nightmare started and took a couple of months. First they denied any wrongdoing but when I sent them pictures they asked for the shirt itself. I sent them the shirt and they took it to the boutique that confirmed the damage. They initially offered less than 20% of the price back and when I refused they said they have found a way to fix the shirt. They just gave it another wash and sent it back in an unwearable condition. They also tried to blame it on the poor dry cleaner which probably had no idea what they were dealing with. Ultimately I stopped communicating with them as there was no point. All I know I would never ever go close to this hotel and it’s other locations for the rest of my life unless they take responsibility for what they have done which was confirmed by a third party.