G .L

As this was our 1st time in Switzerland, we were all looking forward to having our 1st meal here seeing how great the reviews were. However, we were sorely disappointed by the terrible service. When we were ready to order, we turned to approach the wait staff by the name of Samuel as he was right behind us (literally 1-step away from us) as he was stationed there. We tried calling out to him several times (even by his name as we were close enough to read his name tag) and was blatantly ignored. This refusal of service was honestly quite humiliating. It then struck us that he simply did not want to serve Asians. We often hear horror stories of Asians experiencing similar treatment by service staff in Europe, but to experience this ourselves left us pretty shaken and confused. Fortunately, this was salvaged by a younger staff by the name of Jo-an. She was attentive, cheery and gave us her recommendations.

We had feedback to who we assumed to be the manager who assured us he will have a word with him.

We then later observed that Asians who did not make reservations before coming were turned away on the basis that they were fully booked, while Caucasian couples were invited to wait for a seat (we were seated right by the reception area, so we could hear conversations that took place). Fortunately (or unfortunately), we made reservations which secured us a table.

By the end of dinner, Samuel was tasked to settle our bill. We were lucky to have spotted an error of CHF45 at the last minute, upon check the receipt again. This meal definitely left a bitter after taste. We really hope Samuel's attitude is not typical/representative of the general Swiss populace.