Local Guides World
Afifah Javaid
1 reviews on 1 places
I recently had a truly disappointing experience at Big Bazaar, where I was falsely accused and subjected to horrible customer service.
The store owner accused me of tampering with my digital Photo ID, which I had provided for a money-transfer service I needed, and proceeded to yell at me.
As I began to deny his baseless accusations and retaliate, the store owner suddenly realized their mistake and instead of sincerely apologizing, he muttered:
“oh, sorry, I didn’t look at the issue date”; while zooming in and out of my phone.
When I questioned him and asked him why he so comfortably accused me of such a huge offence, he turned on me and yelled at me for “lecturing” him for his horrible customer service. He had his assistant with him who graciously came by to speculate and walked away knowing it was his fault, but stayed quiet. He did not care that he had other customers in his store.
To make matters even worse, he stated that he was offering the service as an “exception” in the first place, as digital ID is NOT accepted:
1) What makes me an exception? He did not know me and just wanted my business.
2) Why would you claim to do a “favour” for a random customer and then proceed to remind them of it?
3) Why would the owner initially inform me that digital ID was accepted when it was not?
The store owner's behavior was unacceptable, unprofessional, disrespectful and showed a complete lack of empathy. I was deeply disappointed by the customer service provided by the owner store, and I will NOT be returning here in the future.
I would not recommend this store to anyone due to the poor customer service and the owner's unacceptable behavior. If you are looking for a reputable business with better customer service, I suggest you look elsewhere and avoid Big Bazaar at all costs. This experience has left a bad taste in my mouth, and I hope that others do not have to go through the same situation.
The store owner accused me of tampering with my digital Photo ID, which I had provided for a money-transfer service I needed, and proceeded to yell at me.
As I began to deny his baseless accusations and retaliate, the store owner suddenly realized their mistake and instead of sincerely apologizing, he muttered:
“oh, sorry, I didn’t look at the issue date”; while zooming in and out of my phone.
When I questioned him and asked him why he so comfortably accused me of such a huge offence, he turned on me and yelled at me for “lecturing” him for his horrible customer service. He had his assistant with him who graciously came by to speculate and walked away knowing it was his fault, but stayed quiet. He did not care that he had other customers in his store.
To make matters even worse, he stated that he was offering the service as an “exception” in the first place, as digital ID is NOT accepted:
1) What makes me an exception? He did not know me and just wanted my business.
2) Why would you claim to do a “favour” for a random customer and then proceed to remind them of it?
3) Why would the owner initially inform me that digital ID was accepted when it was not?
The store owner's behavior was unacceptable, unprofessional, disrespectful and showed a complete lack of empathy. I was deeply disappointed by the customer service provided by the owner store, and I will NOT be returning here in the future.
I would not recommend this store to anyone due to the poor customer service and the owner's unacceptable behavior. If you are looking for a reputable business with better customer service, I suggest you look elsewhere and avoid Big Bazaar at all costs. This experience has left a bad taste in my mouth, and I hope that others do not have to go through the same situation.