Genesis Owusu

Writing a complaint on behalf of my cousin because he’s being too nice about it .He went for an appointment to get his dreads done which he had pre organised 6-7 days ago in person and via text message . The day that was scheduled for his appointment she double booked him and made him wait for a length of time by the time he came back , she was still prioritising someone else’s hair despite the pre booked arrangement. That’s so unprofessional!!!! He eventually did get his hair done which they did a great job with but would not come back ! Very poor customer service it’s not respectful of our time and money. Please work on improving your communication and sticking to your word .