Steven Heller

This is the first online review I have ever written in my life, that’s how bad this place is. I am a student at CCU, and I used to live on Campus at University Place. That being said, campus housing is better than this apartment complex. Half of the staff can never answer any of my questions and have no idea what is happening, and the other half is rude, unprofessional and should probably never deal with the public. The only time they will help you is when it comes time to renew your lease. Any other time they don’t care and try and avoid helping you. The parking lot is overcrowded, poorly lit, and full of people making their own spots that block other cars in. Since I’ve lived here my car has been broken into twice and had someone try to fight my friend and I in the parking lot over these parking issues. One time I put in a service request for them to remove the black mold I had growing on my walls and windows and they just told me to do it myself, despite the fact I am allergic to black mold and had already become sick from being that close to it already. I then ended up spending 5 hours scrubbing my walls with a toothbrush and bleach. I keep paying all this rent every month, yet none of it gets put back into the complex. They’re also very quick to charge you with any and everything, and I have acquired several late fees on my rent and utilities because the payment portals weren’t working. To sum it up, The Cove at CCU does not care about anything but money, and will even sacrifice the health and safety of their tenants for a couple extra bucks.