Lj37 3008

Cool place with a robot waiter 🥰🤩. Friendly staff and food was great

I wish I can post the recording I just get from one of the receptionist in our embassy. When you call them you would think you are talking to people from home who will understand you even better. Today the 03rd November 2022 at around 1453 I called this office. My God, the lady at the end of the telephone was extremely rude. She couldn’t even make out what I was trying to enquire about, not sure if English is the issue with her but let me carry one. She was shouting and put me on hold twice apparently "I have to put you on hold because this is a switch board and I have other calls coming in". I wonder why other calls can not wait so she can easily deal with one call at a time. Knowing how tech delayed our namibians websites are based on my past experience I asked her to clarify if all the information was looking at were up to date. She heated up and asked me rudely "have you been to the website?" I answered; yes that is why I am calling just to confirm something. So how may I help please? She asked I said I am sorry but I think you misunderstood me let me clarify again, she started saying oh i can not hear you please call back with a better line😭. I said which better line? I can hear you then she goes "oh just go to website all information are there because don't know what you want blah blah and I don't have time for this call other call are coming in" and off she goes again. After maybe 3 min she is back hello, what? I was like where the hell did we get such unprofessional receptionist to handle our calls in a foreign land??? Luckily I have recorded her and I told her that the call was being recorded. She probably thought I was joking. This diabolical behaviours must not be tolerated, please give your employees a good training. I am gutted to be receiving shocking treatment from my very own embassy. So appaling!