Nicole Anacay

I've been back and forth with Home Depot for the past week on a $2,500 flooring order and I wish I bought at Lowes. I placed an order for flooring, paid $130 extra for it to be delivered in my home. I was told Home Depot would contact me to arrange a drop off time on Tuesday 7/25. Never received a call. On Tuesday at 7:28 am I got an email saying they were dropping off between 7-11am. I called HD to ask to push the time back, not sure why I was notified about the drop off time AFTER the time already started. The HD employee told me they notified the delivery team to not deliver since they couldn't push the time back. I get a call at 7:55am from the delivery team saying I'm not answering my door...

A different employee calls me Tuesday afternoon to scold me saying I didn't answer my delivery after I asked for that time slot. I told the employee that no one contacted me to arrange a time AND a different employee told the driver not to drop off. She arranged for Saturday 7/29 drop off saying someone would contact me for a time slot.

Thursday 7/27 I get a call from this Home Depot asking if they should cancel my order?! What is going on?! I called back, the phone rang for 10 minutes, I told them employee on the phone I'm returning the call about my order, she placed me on hold. After being on hold for 20+ minutes I hung up. This is absolutely ridiculous, go to Lowes or another company that isn't all over the place.