Kristen M

The parking lot is always packed and after finally making it in early enough, I saw why. Our waitress was great, very attentive and offered great suggestions. The food was incredibly quick and delicious! Will definitely be back again!!

We recently reserved 2 electric bicycles, upon arrival we were given a "lesson" on how to use them. It's hard to even call it a lesson because had our reservation worked out I'm certain neither one of us knew how to use the bikes at all. That's a pretty frightening thought when you are in another country driving on busy roads, talk about a literal crash course. After this "lesson", we came to realize that one of the bikes wouldn't turn back on and the other was only at 38% charge. After bringing this to the attention of the staff we were told "well, you will probably still get an hour out of it" and "you can just go charge it". We asked if there was another bike available to which we were told no, then we asked if we could at least be comped back for one day for the inconvenience, another no. The staff member we dealt with was completely unhelpful and lacked any customer service skills at all (even going as far as telling us we didn't need to use the locks they provide because "no one would steal them"). 2 full days of our trip were planned around having these bikes and that went straight into the trash, ultimately effecting the days that followed as well. We were completely disappointed by the entire interaction and experience. There were no attempts made by any staff we encountered to try and improve the situation at all either, ultimately we asked for a refund. This ended up resulting in tons of wasted time and hefty taxi fees instead with no other way to get around. Another fun fact, we paid $70 in fees for "bike preparations", ironic to say the least. Overall, for both safety reasons and pure lack of customer service I would not recommend anyone rent anything from this company.