Local Guides World
David Baker
2 reviews on 1 places
Not a bad place. Hard to find parking. Spaces inside seem very old and run down.
We got up early this morning (Family Day, Feb 21st) and made out way over as a family to Blue Mountain for a day of skiing as a family. We arrived, got our gear on, and made our way to the lift. Only to be turned away as today was determined to be a black out day.
We had checked several times on the website (Blue Mountain) prior to our trip to verify this was not a black out date and thought we came as informed customers. We honestly thought the ski lift operators just had mistaken the date. We check again online, and confirmed, Feb 21st was not listed as a black out date. Further to this, a note at the bottom of the screen indicated “Family Day, open 6:30 am for ALL pass holders.)
Approximately, 6 others in the line had made the same assumptions we did, and were being turned away.
One of ski lift operators told me to “write a nasty letter”. Not what I was hoping to hear, nor did I have intention of doing this.
I spoke to a member of the guest services team who told me to make a complaint online… …was clearly not interested in having a conversation. The manager was holding papers at the time of our conversation outlining blue mountains black out days policy. Indicating also to me we were not the only people who were confused by this. He admitted this, openly, and said a social media statement providing clarity would be forthcoming. To me, this was an admission of fault. Understandable, mistakes happen. However, what were we to do then? We were the ones to lose.
Where I am most disappointed is however upon my return to my family. I over heard the ski lift operators talking to a security guard on a snow mobile saying “this guy was really upset, and angry”. This wasn’t true. I was very respectful, calm, and expressed sincere kindness. This hurt, and I'm sure isn’t in line with your company standards.
Additionally, another couple, who was under the same impressions we were walked by as we heading back to our van to go home. Only they had been provided with passes, provided by a manager as an “exception”. The gentleman seemed surprised we had not been been offered the same treatment.
My question, clearly, some communication gaps occurred with this date. We arrived early. I have noticed some website updates have taken place today…. Including an update in red regarding today.
Most disappointing however is why is my families business not as valued as the other couple we seen in the parking lot who were provided with an exception?
Blue Mountain, please, just own the mistake. That’s all that was required.
We had checked several times on the website (Blue Mountain) prior to our trip to verify this was not a black out date and thought we came as informed customers. We honestly thought the ski lift operators just had mistaken the date. We check again online, and confirmed, Feb 21st was not listed as a black out date. Further to this, a note at the bottom of the screen indicated “Family Day, open 6:30 am for ALL pass holders.)
Approximately, 6 others in the line had made the same assumptions we did, and were being turned away.
One of ski lift operators told me to “write a nasty letter”. Not what I was hoping to hear, nor did I have intention of doing this.
I spoke to a member of the guest services team who told me to make a complaint online… …was clearly not interested in having a conversation. The manager was holding papers at the time of our conversation outlining blue mountains black out days policy. Indicating also to me we were not the only people who were confused by this. He admitted this, openly, and said a social media statement providing clarity would be forthcoming. To me, this was an admission of fault. Understandable, mistakes happen. However, what were we to do then? We were the ones to lose.
Where I am most disappointed is however upon my return to my family. I over heard the ski lift operators talking to a security guard on a snow mobile saying “this guy was really upset, and angry”. This wasn’t true. I was very respectful, calm, and expressed sincere kindness. This hurt, and I'm sure isn’t in line with your company standards.
Additionally, another couple, who was under the same impressions we were walked by as we heading back to our van to go home. Only they had been provided with passes, provided by a manager as an “exception”. The gentleman seemed surprised we had not been been offered the same treatment.
My question, clearly, some communication gaps occurred with this date. We arrived early. I have noticed some website updates have taken place today…. Including an update in red regarding today.
Most disappointing however is why is my families business not as valued as the other couple we seen in the parking lot who were provided with an exception?
Blue Mountain, please, just own the mistake. That’s all that was required.