Alecia A.

I recently order a customized flask and shot glass set to give as a gift. The website made it seem like it was a very simple process of customizing the items but when I received the items I was really disappointed with the work done on them. I had asked for the flask to be customized on the front and back only to see that the front was customized and the back was blank. The customization was also slanted on the flask and of course cannot be altered since it was engraved. I was also disappointed to see that the symbol I requested to be on the shot glasses was completely different than what was engraved. If there was an issue with the symbol I requested, I would have appreciated if someone from customer service reached out to me prior to see if I was okay with the symbol they recommended or simply ask if I could remove it from my request rather than assuming that I would like it. I also really dislike the way the font turned out on the shot glasses, it's very uneven and jagged and it's a completely different font color than the font on the flask! I asked for black font on the flask and shot glasses but the flask has silver font (which is partially slanted) and the shot glasses have black font with a symbol I didn't even request. To be honest, the flask and shot glasses do not look cohesive and because of this I wish someone reached out to me first if there was an issue with my request. Overall, I am quite disappointed in this purchase and I have to resort to buying a blank flask and shot glasses to customize on my own with permanent vinyl.

I did choose to give 1 star because I requested expedited delivery and it did arrive before 2 business days. However, the work done on the products was extremely poor and not what I requested.