yalini balachandran

Today’s experience at the Men’s Tommy Hilfiger store in Toronto Premium Outlet was very disappointing. Normally we look forward to shopping at this location, but today an associate named Julia ruined the store’s reputation. We were waiting in line at the fitting room and she asked us to take a step back in a rude tone. I understood why she was asking because it was getting crowded but the man behind us did not move. I still was willing to move but the man behind didn’t so I said sorry and smiled at her and still tried to make room for her as I didn’t want to lose my spot in line. She comes back around and says nothing and shoves her way past me and kicks my shopping bag to make her point that it’s crowded. The shoe box inside has a dent from her kick. Even if she said excuse me or sorry I wouldn’t have been this upset, especially because I wanted to listen to her and it was the man who ignored her instructions. This is my first ever review I left a store because this experience was just HORRIBLE.