Local Guides World
Xiaoxue Wang
2 reviews on 1 places
This store ask the customer to pay for their fault.
I am not against the store to hire someone to reduce the expense, but I hope they can train them properly. The person served me did not really speak Canadian English. He called my jacket as sweater, heard ‘using 400 stars’ as ‘using discount’, and did not know how to refund. Then they end up giving me store credits. I asked if I can use it at any other stores and online, they said yes. Then, of course, it is not working. Then a manager named Hannah said they didn’t explained properly. They can only refund as store credits, if I lost the physical card, I lost my money.
I ended up losing 400 stars, wasted 20+ minutes, and missing $10+ money. Try to stay away from this store, or just hoping there won’t be any issues, coz they won’t solve any.
I should just stay with my regular store. This experience totally ruined my weekend.
I am not against the store to hire someone to reduce the expense, but I hope they can train them properly. The person served me did not really speak Canadian English. He called my jacket as sweater, heard ‘using 400 stars’ as ‘using discount’, and did not know how to refund. Then they end up giving me store credits. I asked if I can use it at any other stores and online, they said yes. Then, of course, it is not working. Then a manager named Hannah said they didn’t explained properly. They can only refund as store credits, if I lost the physical card, I lost my money.
I ended up losing 400 stars, wasted 20+ minutes, and missing $10+ money. Try to stay away from this store, or just hoping there won’t be any issues, coz they won’t solve any.
I should just stay with my regular store. This experience totally ruined my weekend.
Excellent service! We got warmest welcome from their reception.
Limited choice but good enough for kids to play here
Limited choice but good enough for kids to play here