Lyn Culpepper

We have been a customer for years and now cannot get anyone on the phone. My customer service representative does not return phone calls or emails. I've placed an order and it doesn't arrive, but I get charged $45 a month for "low volume fee". The Long Island office manager called and promised a new client services rep and promised to give me better service but I can't get the new person on the phone and the manager guy doesn't respond anymore either. Maybe they are no longer in business. Does anyone know????