Local Guides World
Alexander Hong
2 reviews on 1 places
2/6/24 Edit: It looks like the hot water has been fixed, but the rating will remain at 3 stars because we were without hot water for way too many days over two winters. If conditions stay within normal expectations, I will revisit this review in a few months.
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Honestly, this place has been great for us over the last year - my rating would be either 4 or 5 stars if it weren't for the fact that we've only had lukewarm bath water for way too many days during this winter AND last winter: Feb, Mar & Dec of '23 and almost all of January '24.
They keep telling us they are working on the boiler, but the one time they told us it was fixed, we had hot water for ~4 days, then it went back to being lukewarm. I do not understand how an issue like this can persist, in an area where Winter is significant every year and is never a surprise.
*Edit: A service ticket I placed for hot water was cancelled, but restored after I asked it be returned to active status.
The front desk staff and maintenance workers have been great. Our apartment is spacious. The elevators had been a problem last Fall and my wife was once stuck for 20 minutes, but they have rectified those issues. Again, this review should be either 4 or 5 stars, but will remain 2 stars until we consistently get hot water - a hot shower/bath is a significant quality of life issue, especially during the winter, considering the amount we pay in rent each month for an East Harlem apartment.
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Honestly, this place has been great for us over the last year - my rating would be either 4 or 5 stars if it weren't for the fact that we've only had lukewarm bath water for way too many days during this winter AND last winter: Feb, Mar & Dec of '23 and almost all of January '24.
They keep telling us they are working on the boiler, but the one time they told us it was fixed, we had hot water for ~4 days, then it went back to being lukewarm. I do not understand how an issue like this can persist, in an area where Winter is significant every year and is never a surprise.
*Edit: A service ticket I placed for hot water was cancelled, but restored after I asked it be returned to active status.
The front desk staff and maintenance workers have been great. Our apartment is spacious. The elevators had been a problem last Fall and my wife was once stuck for 20 minutes, but they have rectified those issues. Again, this review should be either 4 or 5 stars, but will remain 2 stars until we consistently get hot water - a hot shower/bath is a significant quality of life issue, especially during the winter, considering the amount we pay in rent each month for an East Harlem apartment.
I used ILA for my wedding reception and it was wonderful! Cal & Francesca were a delight to work with, and it was almost a one-stop shop for everything reception: Amazing florals (this place is normally a flower school), top-notch appetizers + main course + desserts, a great bar, professional staff; plates, utensils and table linens were all included.
Will definitely recommend their main space & expansive rooftop to any and all of my friends looking to host large gatherings in the future.
Will definitely recommend their main space & expansive rooftop to any and all of my friends looking to host large gatherings in the future.