Local Guides World
Nitish Kumar
1 reviews on 1 places
edit:
The new owner had the manager contact me, the issue was acknowledged and offered to refund the last charge and a complementary massage. Hopefully things improve.
Original review: It was a mess handling our subscription. I had few unused hours that I planned to use and it was a nightmare knowing how many hours I have left, the front desk lady asked us to pay up after the massage since she doesn’t see the tokens in the system. This happened several times, I used to verify how many hours I have while booking the appointment and later after the massage they used to say they don’t see anything on the system, it’s so bad that they can’t even tell me how many times I have been charged and how many appointments I have used. I don’t know how hard it is to maintain the balance of hours left for one customer. It was super irritating to argue after getting a mediocre massage. I’m still getting charged after asking them to cancel the membership.
The new owner had the manager contact me, the issue was acknowledged and offered to refund the last charge and a complementary massage. Hopefully things improve.
Original review: It was a mess handling our subscription. I had few unused hours that I planned to use and it was a nightmare knowing how many hours I have left, the front desk lady asked us to pay up after the massage since she doesn’t see the tokens in the system. This happened several times, I used to verify how many hours I have while booking the appointment and later after the massage they used to say they don’t see anything on the system, it’s so bad that they can’t even tell me how many times I have been charged and how many appointments I have used. I don’t know how hard it is to maintain the balance of hours left for one customer. It was super irritating to argue after getting a mediocre massage. I’m still getting charged after asking them to cancel the membership.