Local Guides World

Kirsty Dunphy

1 reviews on 1 places
Green Palace Colombo
2023 Jun 07
Awful place! I booked this place online for someone else. When arrived at the property, was told that they don’t take online bookings although the amount was deducted from my credit card. The management said we need to pay them directly, which cost more than twice the money that was advertised online. We were also told to call AGODA to get a refund for the amount that was paid online. Horrible customer service. The person I booked this for, had to go find other sorts of accommodation for the night and I was chatting to AGODA for 1 hour to get the refund. Do not recommend!! This was an awful situation for us and the management did not care for it at all, although this was their fault. You’re better off finding something else.