Local Guides World
Rosalyn Won
1 reviews on 1 places
Update 9/1/2023: We went back recently and I was happy to see that they were very attentive, patient, and kind to all the children. There were two large summer camp groups right before us and they handled it very well. The kids were able to go on all areas to their hearts content. We went in the afternoon so I can't speak to if they limit areas right before closing. Looking forward to bringing them back again.
We went when they first opened and continued to go because my three children loved it. However stopped going bc of an incident. Took off two stars because the staff helping seemed to be inconsistent. Depending on who is there, they can be very kind and attentive to help with the areas that need assistance: the obstacle course above and the slide. Other times, I have had staff seem annoyed if the kids want to go in the assisted areas more than once and they’ve had to wait a bit to be helped.
One evening we went in during the last hour and 30 minutes into our time, they told us and another family who was there that we could not use the assisted areas anymore. Two of my children had only gone on the obstacle course once. And one of them didn’t get to go. They were more concern with closing and cleaning up. Wish we were at least forewarned. I was upset because we paid for the full hour and my children were disappointed. We haven’t been back since. So maybe don’t go during the last hour.
As a previous review mentioned, I did notice some inappropriate music being played as well.
We will try it again and see if any improvements have been made. This place has potential to be a 5 star if the staff is more consistent from person to person. It’s so fun and challenging for the kids especially as weather gets colder, they can have some place to get some exercise. Would love to join membership now that they have it, but hesitant. Hoping that staff has been trained better.
I will update my review once we’ve visited again.
We went when they first opened and continued to go because my three children loved it. However stopped going bc of an incident. Took off two stars because the staff helping seemed to be inconsistent. Depending on who is there, they can be very kind and attentive to help with the areas that need assistance: the obstacle course above and the slide. Other times, I have had staff seem annoyed if the kids want to go in the assisted areas more than once and they’ve had to wait a bit to be helped.
One evening we went in during the last hour and 30 minutes into our time, they told us and another family who was there that we could not use the assisted areas anymore. Two of my children had only gone on the obstacle course once. And one of them didn’t get to go. They were more concern with closing and cleaning up. Wish we were at least forewarned. I was upset because we paid for the full hour and my children were disappointed. We haven’t been back since. So maybe don’t go during the last hour.
As a previous review mentioned, I did notice some inappropriate music being played as well.
We will try it again and see if any improvements have been made. This place has potential to be a 5 star if the staff is more consistent from person to person. It’s so fun and challenging for the kids especially as weather gets colder, they can have some place to get some exercise. Would love to join membership now that they have it, but hesitant. Hoping that staff has been trained better.
I will update my review once we’ve visited again.