Local Guides World
A W
1 reviews on 1 places
Rude, unhelpful and they lied about their return policy. I purchased a pair for wheels on Monday that I realized when I got home did not fit. When I came back the next day to return them the manager a male named Ira or Ian told me they don’t take returns on hard items. However the return policy and signage all over the store doesn’t state that. Just that I need the receipt and original packaging which I had. He got an attitude when I asked to show me where in the policy it state that. He refused to show me shrugged his shoulders and said it’s just the policy.
I can’t recommend this location or this company to anyone. I had to call corporate and ship everything back for a refund. Stay away from this location and if you have to go to a Zumiez visit the 34th location. The staff at 14th street was rude and lied about their return policy that clearly stated I had every right to return my wheels. Bad business and horrible customer service from the top down.
Five Stride Skate Shop and local shops are better to support. Not worth investing in a large brand if their customer service lies and can’t produce any literature that states what you can and can’t return.
I can’t recommend this location or this company to anyone. I had to call corporate and ship everything back for a refund. Stay away from this location and if you have to go to a Zumiez visit the 34th location. The staff at 14th street was rude and lied about their return policy that clearly stated I had every right to return my wheels. Bad business and horrible customer service from the top down.
Five Stride Skate Shop and local shops are better to support. Not worth investing in a large brand if their customer service lies and can’t produce any literature that states what you can and can’t return.